{"id":1105,"date":"2022-11-06T14:40:03","date_gmt":"2022-11-06T14:40:03","guid":{"rendered":"https:\/\/www.collecta.ch\/?page_id=1105"},"modified":"2023-07-27T14:01:43","modified_gmt":"2023-07-27T12:01:43","slug":"help","status":"publish","type":"page","link":"https:\/\/www.collecta.ch\/en\/help\/","title":{"rendered":"Help"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8220;1&#8243; _builder_version=&#8220;4.18.1&#8243; _module_preset=&#8220;c85e7ec8-3c46-4e2c-88b7-e3076cd12958&#8243; background_enable_image=&#8220;off&#8220; background_position=&#8220;top_center&#8220; custom_padding=&#8220;0px||0px||false|false&#8220; da_disable_devices=&#8220;off|off|off&#8220; global_colors_info=&#8220;{}&#8220; da_is_popup=&#8220;off&#8220; da_exit_intent=&#8220;off&#8220; da_has_close=&#8220;on&#8220; da_alt_close=&#8220;off&#8220; da_dark_close=&#8220;off&#8220; da_not_modal=&#8220;on&#8220; da_is_singular=&#8220;off&#8220; da_with_loader=&#8220;off&#8220; da_has_shadow=&#8220;on&#8220;][et_pb_row column_structure=&#8220;2_3,1_3&#8243; custom_padding_last_edited=&#8220;on|desktop&#8220; _builder_version=&#8220;4.21.0&#8243; _module_preset=&#8220;default&#8220; background_enable_image=&#8220;off&#8220; width=&#8220;100%&#8220; custom_margin=&#8220;40px||40px||true|false&#8220; custom_padding=&#8220;0px|72px|0px|72px|true|true&#8220; custom_padding_tablet=&#8220;0px|32px|0px|32px|true|true&#8220; custom_padding_phone=&#8220;0px|16px|0px|16px|true|true&#8220; hover_enabled=&#8220;0&#8243; custom_css_main_element=&#8220;display:flex;||flex-flow:row wrap;||align-items:center;&#8220; global_colors_info=&#8220;{}&#8220; sticky_enabled=&#8220;0&#8243;][et_pb_column type=&#8220;2_3&#8243; _builder_version=&#8220;4.17.3&#8243; _module_preset=&#8220;default&#8220; global_colors_info=&#8220;{}&#8220;][et_pb_text module_class=&#8220;pa-bullet-list-2&#8243; _builder_version=&#8220;4.18.1&#8243; _module_preset=&#8220;default&#8220; header_font=&#8220;||||||||&#8220; header_2_font=&#8220;|300|||||||&#8220; global_colors_info=&#8220;{}&#8220;]<\/p>\n<h1><strong>Help<\/strong><\/h1>\n<h1>Wo wir k\u00f6nnen, helfen wir.<\/h1>\n<h1>Weit \u00fcber Inkasso heraus<\/h1>\n<p>&nbsp;<\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8220;1_3&#8243; _builder_version=&#8220;4.17.3&#8243; _module_preset=&#8220;default&#8220; global_colors_info=&#8220;{}&#8220;][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8220;1&#8243; _builder_version=&#8220;4.18.0&#8243; _module_preset=&#8220;default&#8220; background_image=&#8220;https:\/\/www.collecta.ch\/wp-content\/uploads\/2022\/10\/trio-Y7A0384.jpg&#8220; background_position=&#8220;top_center&#8220; height=&#8220;600px&#8220; custom_padding=&#8220;0px||0px||false|false&#8220; da_disable_devices=&#8220;off|off|off&#8220; global_colors_info=&#8220;{}&#8220; da_is_popup=&#8220;off&#8220; da_exit_intent=&#8220;off&#8220; da_has_close=&#8220;on&#8220; da_alt_close=&#8220;off&#8220; da_dark_close=&#8220;off&#8220; da_not_modal=&#8220;on&#8220; da_is_singular=&#8220;off&#8220; da_with_loader=&#8220;off&#8220; da_has_shadow=&#8220;on&#8220;][et_pb_row custom_padding_last_edited=&#8220;on|desktop&#8220; _builder_version=&#8220;4.17.4&#8243; _module_preset=&#8220;default&#8220; background_enable_image=&#8220;off&#8220; width=&#8220;100%&#8220; custom_margin=&#8220;40px||40px||true|false&#8220; custom_padding=&#8220;0px|72px|0px|72px|true|true&#8220; custom_padding_tablet=&#8220;0px|32px|0px|32px|true|true&#8220; custom_padding_phone=&#8220;0px|16px|0px|16px|true|true&#8220; global_colors_info=&#8220;{}&#8220;][et_pb_column type=&#8220;4_4&#8243; _builder_version=&#8220;4.17.3&#8243; _module_preset=&#8220;default&#8220; global_colors_info=&#8220;{}&#8220;][et_pb_testimonial quote_icon=&#8220;off&#8220; _builder_version=&#8220;4.21.0&#8243; _module_preset=&#8220;default&#8220; background_color=&#8220;#dae0e7&#8243; positioning=&#8220;absolute&#8220; horizontal_offset_tablet=&#8220;0px&#8220; horizontal_offset_phone=&#8220;0px&#8220; horizontal_offset_last_edited=&#8220;off|tablet&#8220; width=&#8220;100%&#8220; max_width=&#8220;40%&#8220; max_width_tablet=&#8220;100%&#8220; max_width_phone=&#8220;100%&#8220; max_width_last_edited=&#8220;on|phone&#8220; global_colors_info=&#8220;{}&#8220;]<\/p>\n<p><em>\u00abEs gibt \u00fcberzeugende Gr\u00fcnde, warum sich bereits Hunderte von Unternehmen f\u00fcr Collecta entschieden haben: Intelligente Cloudl\u00f6sung, Expertise in allen Betreibungsprozessen und Jahre innovativer Entwicklung.<\/em><em>\u00bb<\/em><\/p>\n<p><strong>Philipp Sch\u00e4uble, Andr\u00e9 Weltert, Giovanni Borrelli<\/strong><em><br \/><\/em><\/p>\n<p>[\/et_pb_testimonial][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8220;1&#8243; _builder_version=&#8220;4.17.3&#8243; _module_preset=&#8220;default&#8220; background_enable_image=&#8220;off&#8220; background_position=&#8220;top_center&#8220; custom_padding=&#8220;0px||0px||false|false&#8220; da_disable_devices=&#8220;off|off|off&#8220; collapsed=&#8220;off&#8220; global_colors_info=&#8220;{}&#8220; da_is_popup=&#8220;off&#8220; da_exit_intent=&#8220;off&#8220; da_has_close=&#8220;on&#8220; da_alt_close=&#8220;off&#8220; da_dark_close=&#8220;off&#8220; da_not_modal=&#8220;on&#8220; da_is_singular=&#8220;off&#8220; da_with_loader=&#8220;off&#8220; da_has_shadow=&#8220;on&#8220;][et_pb_row column_structure=&#8220;2_3,1_3&#8243; custom_padding_last_edited=&#8220;on|desktop&#8220; _builder_version=&#8220;4.18.1&#8243; _module_preset=&#8220;default&#8220; background_image=&#8220;https:\/\/local.collectaonline.ch\/wp-content\/uploads\/2022\/05\/hg-logo-2.png&#8220; background_size=&#8220;custom&#8220; background_image_width=&#8220;45%&#8220; background_position=&#8220;bottom_left&#8220; background_horizontal_offset=&#8220;0%&#8220; width=&#8220;100%&#8220; custom_margin=&#8220;||||false|false&#8220; custom_padding=&#8220;40px|72px|40px|72px|true|true&#8220; custom_padding_tablet=&#8220;40px|32px|40px|32px|true|true&#8220; custom_padding_phone=&#8220;40px|16px|40px|16px|false|true&#8220; animation_style=&#8220;fade&#8220; animation_duration=&#8220;500ms&#8220; global_colors_info=&#8220;{}&#8220;][et_pb_column type=&#8220;2_3&#8243; _builder_version=&#8220;4.17.3&#8243; _module_preset=&#8220;default&#8220; global_colors_info=&#8220;{}&#8220;][et_pb_text _builder_version=&#8220;4.21.0&#8243; _module_preset=&#8220;default&#8220; header_font=&#8220;||||||||&#8220; header_2_font=&#8220;|300|||||||&#8220; global_colors_info=&#8220;{}&#8220;]<\/p>\n<h1><strong>Ratgeber<\/strong><\/h1>\n<h2>Nachschlagen und Lernen<\/h2>\n<p>Finden Sie Antworten im Ratgeber oder lernen Sie alles Wissenswerte rund um den rechtlichen Inkassoprozess im Online-Lehrgang.<\/p>\n<p>[\/et_pb_text][et_pb_text module_class=&#8220;pa-bullet-list-2&#8243; _builder_version=&#8220;4.21.0&#8243; _module_preset=&#8220;default&#8220; header_font=&#8220;||||||||&#8220; header_2_font=&#8220;|300|||||||&#8220; header_3_font=&#8220;|600|||||||&#8220; header_4_font=&#8220;|600|||||||&#8220; header_4_font_size=&#8220;20px&#8220; header_4_line_height=&#8220;1.2em&#8220; global_colors_info=&#8220;{}&#8220;]<\/p>\n<h4><strong>Kapitel des Ratgebers:<\/strong><\/h4>\n<ul>\n<li><a href=\"https:\/\/www.betreibungsschalter-plus.ch\/inkasso-ratgeber\/index.php\" target=\"_blank\" rel=\"noopener\"><strong>Neuer Kunde &#8211; neues Risiko<\/strong><\/a><\/li>\n<li><a href=\"https:\/\/www.betreibungsschalter-plus.ch\/inkasso-ratgeber\/index.php\" target=\"_blank\" rel=\"noopener\"><strong>Die korrekte Rechnung<\/strong><\/a><\/li>\n<li><a href=\"https:\/\/www.betreibungsschalter-plus.ch\/inkasso-ratgeber\/index.php\" target=\"_blank\" rel=\"noopener\"><strong>Richtig mahnen<\/strong><\/a><\/li>\n<li><a href=\"https:\/\/www.betreibungsschalter-plus.ch\/inkasso-ratgeber\/index.php\" target=\"_blank\" rel=\"noopener\"><strong>Betreibungsbegehren<\/strong><\/a><\/li>\n<li><a href=\"https:\/\/www.betreibungsschalter-plus.ch\/inkasso-ratgeber\/index.php\" target=\"_blank\" rel=\"noopener\"><strong>Rechtsvorschlag<\/strong><\/a><\/li>\n<li><a href=\"https:\/\/www.betreibungsschalter-plus.ch\/inkasso-ratgeber\/index.php\" target=\"_blank\" rel=\"noopener\"><strong>Betreibung auf Pf\u00e4ndung<\/strong><\/a><\/li>\n<li><a href=\"https:\/\/www.betreibungsschalter-plus.ch\/inkasso-ratgeber\/index.php\" target=\"_blank\" rel=\"noopener\"><strong>Betreibung auf Konkurs<\/strong><\/a><\/li>\n<\/ul>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8220;1_3&#8243; _builder_version=&#8220;4.17.3&#8243; _module_preset=&#8220;default&#8220; global_colors_info=&#8220;{}&#8220;][et_pb_image src=&#8220;https:\/\/www.collecta.ch\/wp-content\/uploads\/2022\/05\/ratgeber.png&#8220; title_text=&#8220;ratgeber&#8220; _builder_version=&#8220;4.18.1&#8243; _module_preset=&#8220;default&#8220; global_colors_info=&#8220;{}&#8220;][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8220;1_3,2_3&#8243; custom_padding_last_edited=&#8220;on|desktop&#8220; _builder_version=&#8220;4.18.1&#8243; _module_preset=&#8220;default&#8220; background_image=&#8220;https:\/\/local.collectaonline.ch\/wp-content\/uploads\/2022\/05\/hg-logo-2.png&#8220; background_size=&#8220;custom&#8220; background_image_width=&#8220;45%&#8220; background_position=&#8220;bottom_left&#8220; background_horizontal_offset=&#8220;0%&#8220; width=&#8220;100%&#8220; custom_margin=&#8220;||||false|false&#8220; custom_padding=&#8220;40px|72px|40px|72px|true|true&#8220; custom_padding_tablet=&#8220;40px|32px|40px|32px|true|true&#8220; custom_padding_phone=&#8220;40px|16px|40px|16px|false|true&#8220; animation_style=&#8220;fade&#8220; animation_duration=&#8220;400ms&#8220; global_colors_info=&#8220;{}&#8220;][et_pb_column type=&#8220;1_3&#8243; _builder_version=&#8220;4.17.3&#8243; _module_preset=&#8220;default&#8220; global_colors_info=&#8220;{}&#8220;][et_pb_image src=&#8220;https:\/\/www.collecta.ch\/wp-content\/uploads\/2022\/05\/e-learning.jpg&#8220; title_text=&#8220;e-learning&#8220; _builder_version=&#8220;4.18.1&#8243; _module_preset=&#8220;default&#8220; global_colors_info=&#8220;{}&#8220;][\/et_pb_image][\/et_pb_column][et_pb_column type=&#8220;2_3&#8243; _builder_version=&#8220;4.17.3&#8243; _module_preset=&#8220;default&#8220; global_colors_info=&#8220;{}&#8220;][et_pb_text _builder_version=&#8220;4.17.4&#8243; _module_preset=&#8220;default&#8220; header_font=&#8220;||||||||&#8220; header_2_font=&#8220;|300|||||||&#8220; global_colors_info=&#8220;{}&#8220;]<\/p>\n<h1><strong>E-Learning<\/strong><\/h1>\n<h2>Der Inkasso-Lehrgang<\/h2>\n<p>Der Lehrgang ist praxisnah aufgebaut unter Einbezug von eSchKG &#8211; der elektronischen Datenu\u0308bertragung zwischen Betreibungs\u00e4mtern und Dritten. Sie arbeiten sich Schritt fu\u0308r Schritt durch die fu\u0308nf Kapitel, angereichert mit Praxisbeispielen und Kontrollfragen am Ende jedes Kapitels.[\/et_pb_text][et_pb_text module_class=&#8220;pa-bullet-list-2&#8243; _builder_version=&#8220;4.17.4&#8243; _module_preset=&#8220;default&#8220; header_font=&#8220;||||||||&#8220; header_2_font=&#8220;|300|||||||&#8220; header_3_font=&#8220;|600|||||||&#8220; header_4_font=&#8220;|600|||||||&#8220; header_4_font_size=&#8220;20px&#8220; header_4_line_height=&#8220;1.2em&#8220; hover_enabled=&#8220;0&#8243; global_colors_info=&#8220;{}&#8220; sticky_enabled=&#8220;0&#8243;]<\/p>\n<h4><strong>Kapitel Inkasso-Lehrgang:<\/strong><\/h4>\n<ul>\n<li><strong><a href=\"#\">1. Neuer Kunde &#8211; neues Risiko<\/a><\/strong> (Pru\u0308fungen, Einsch\u00e4tzung Risiko)<\/li>\n<li><strong><a href=\"#\">2. Rechnung\/Fakturierung<\/a><\/strong> (Fristen, Inhalte)<\/li>\n<li><strong><a href=\"#\">3. Mahnen<\/a><\/strong> (Zahlungserinnerung, Zahlungsaufforderung, Betreibungsandrohung)<\/li>\n<li><strong><a href=\"#\">4. Betreibung<\/a><\/strong> (Grundlagen, Einleitungsverfahren, Vollstreckungsverfahren)<\/li>\n<li><strong><a href=\"#\">5. Forderungsmanagement<\/a><\/strong><\/li>\n<\/ul>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8220;1&#8243; _builder_version=&#8220;4.19.5&#8243; _module_preset=&#8220;default&#8220; da_disable_devices=&#8220;off|off|off&#8220; global_colors_info=&#8220;{}&#8220; da_is_popup=&#8220;off&#8220; da_exit_intent=&#8220;off&#8220; da_has_close=&#8220;on&#8220; da_alt_close=&#8220;off&#8220; da_dark_close=&#8220;off&#8220; da_not_modal=&#8220;on&#8220; da_is_singular=&#8220;off&#8220; da_with_loader=&#8220;off&#8220; da_has_shadow=&#8220;on&#8220;][et_pb_row column_structure=&#8220;1_5,3_5,1_5&#8243; _builder_version=&#8220;4.19.5&#8243; _module_preset=&#8220;default&#8220; global_colors_info=&#8220;{}&#8220;][et_pb_column type=&#8220;1_5&#8243; _builder_version=&#8220;4.19.5&#8243; _module_preset=&#8220;default&#8220; global_colors_info=&#8220;{}&#8220;][\/et_pb_column][et_pb_column type=&#8220;3_5&#8243; _builder_version=&#8220;4.19.5&#8243; _module_preset=&#8220;default&#8220; global_colors_info=&#8220;{}&#8220;][et_pb_testimonial author=&#8220;Rebekka Schnarwiler&#8220; job_title=&#8220;Kundenberaterin&#8220; portrait_url=&#8220;https:\/\/www.collecta.ch\/wp-content\/uploads\/2023\/05\/rebekka_schnarwiler.jpg&#8220; quote_icon=&#8220;off&#8220; portrait_width=&#8220;120px&#8220; portrait_height=&#8220;120px&#8220; _builder_version=&#8220;4.21.0&#8243; _module_preset=&#8220;default&#8220; background_color=&#8220;#B2C8E5&#8243; hover_enabled=&#8220;0&#8243; border_width_all_portrait=&#8220;1px&#8220; border_color_all_portrait=&#8220;#006FB4&#8243; box_shadow_style_image=&#8220;preset6&#8243; box_shadow_blur_image=&#8220;5px&#8220; box_shadow_spread_image=&#8220;1px&#8220; box_shadow_color_image=&#8220;#FFFFFF&#8220; global_colors_info=&#8220;{}&#8220; title_text=&#8220;rebekka_schnarwiler&#8220; sticky_enabled=&#8220;0&#8243;]<\/p>\n<p style=\"text-align: left;\">Bei s\u00e4mtlichen Anliegen, egal ob technisch oder rechtlich, sind wir gerne f\u00fcr Sie da. Melden Sie sich ungeniert bei uns.<\/p>\n<p>[\/et_pb_testimonial][et_pb_button button_url=&#8220;#request-form&#8220; button_text=&#8220;Kontakt&#8220; button_alignment=&#8220;right&#8220; _builder_version=&#8220;4.19.5&#8243; _module_preset=&#8220;default&#8220; custom_button=&#8220;on&#8220; button_text_size=&#8220;2rem&#8220; button_text_color=&#8220;#FFFFFF&#8220; button_bg_color=&#8220;#006FB4&#8243; button_border_radius=&#8220;13px&#8220; button_font=&#8220;|700|||||||&#8220; button_use_icon=&#8220;off&#8220; custom_margin=&#8220;-75px|-29px||31px|false|false&#8220; custom_padding=&#8220;5px||5px||true|false&#8220; global_colors_info=&#8220;{}&#8220;][\/et_pb_button][\/et_pb_column][et_pb_column type=&#8220;1_5&#8243; _builder_version=&#8220;4.19.5&#8243; _module_preset=&#8220;default&#8220; global_colors_info=&#8220;{}&#8220;][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8220;1&#8243; admin_label=&#8220;Popup &#8211; #request-form&#8220; module_id=&#8220;request-form&#8220; module_class=&#8220;popup&#8220; _builder_version=&#8220;4.18.0&#8243; _module_preset=&#8220;default&#8220; background_color=&#8220;#b3c7e4&#8243; custom_padding=&#8220;32px||32px||true|false&#8220; custom_css_main_element=&#8220;min-width:fit-content;||max-width:700px;&#8220; da_is_popup=&#8220;on&#8220; da_popup_slug=&#8220;request-form&#8220; da_disable_devices=&#8220;off|off|off&#8220; global_colors_info=&#8220;{}&#8220; da_exit_intent=&#8220;off&#8220; da_has_close=&#8220;on&#8220; da_alt_close=&#8220;off&#8220; da_dark_close=&#8220;off&#8220; da_not_modal=&#8220;on&#8220; da_is_singular=&#8220;off&#8220; da_with_loader=&#8220;off&#8220; da_has_shadow=&#8220;on&#8220;][et_pb_row _builder_version=&#8220;4.18.0&#8243; _module_preset=&#8220;default&#8220; custom_margin=&#8220;0px||0px||true|false&#8220; custom_padding=&#8220;0px||0px||true|false&#8220; global_colors_info=&#8220;{}&#8220;][et_pb_column type=&#8220;4_4&#8243; _builder_version=&#8220;4.18.0&#8243; _module_preset=&#8220;default&#8220; global_colors_info=&#8220;{}&#8220;][et_pb_wpt_gravityform gravityform_id=&#8220;gf-5&#8243; title=&#8220;off&#8220; description=&#8220;off&#8220; ajax=&#8220;on&#8220; field_container_custom_margin=&#8220;0px|0|0|0|false|false&#8220; input_container_custom_margin=&#8220;5px|0|0|0|false|false&#8220; text_input_bg_color=&#8220;#FFFFFF&#8220; _builder_version=&#8220;4.21.0&#8243; _module_preset=&#8220;default&#8220; label_font=&#8220;|700|||||||&#8220; label_text_color=&#8220;#000000&#8243; label_font_size=&#8220;20px&#8220; input_font_text_color=&#8220;#000000&#8243; input_font_font_size=&#8220;16px&#8220; checkbox_radio_field_font=&#8220;|700|||||||&#8220; checkbox_radio_field_text_color=&#8220;#000000&#8243; checkbox_radio_field_font_size=&#8220;20px&#8220; placeholder_text_color=&#8220;rgba(0,0,0,0.7)&#8220; custom_form_button=&#8220;on&#8220; form_button_text_size=&#8220;1.7rem&#8220; form_button_text_color=&#8220;#FFFFFF&#8220; form_button_bg_color=&#8220;#006fb4&#8243; form_button_border_width=&#8220;0px&#8220; form_button_border_radius=&#8220;10px&#8220; form_button_letter_spacing=&#8220;0px&#8220; form_button_font=&#8220;|700|||||||&#8220; form_button_alignment=&#8220;right&#8220; form_button_custom_padding=&#8220;0px||0px||true|false&#8220; hover_enabled=&#8220;0&#8243; border_width_all_input_general=&#8220;0px&#8220; global_colors_info=&#8220;{}&#8220; sticky_enabled=&#8220;0&#8243;][\/et_pb_wpt_gravityform][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Help Wo wir k\u00f6nnen, helfen wir. 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